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Airport transfers, taxis and executive cars

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What our customers say

Overall Rating
(84)
"Excellent Service, thank you."
"Excellent Service, thank you."
"Very good service!"
"Driver was on time, very friendly and professional, would use again. "
"The driver was very good."
Testimonials 4.2/5 based on 84 reviews
"I specifically ordered an 8 seater minibus to accommodate 5 passengers, a wedding dress, 3 bridesmaids dresses, mother of the bride outfit and accessories plus overnight luggage for all passengers. However, we were provided with a vehicle to fit 5 passengers meaning the dresses and luggage were squashed into the car. I was advised by the driver that we hadn't been given an 8 seater as I had put 5 passengers on the booking form. However, I had advised when booking that the above luggage etc was being brought, hence the reason for booking an 8 seater. This caused unnecessary stress on the wedding day as the dresses had to be decreased on our arrival at the venue before photos could be taken"
"Excellent Service, thank you."
"Excellent Service, thank you."
"Very good service!"
"Driver was on time, very friendly and professional, would use again. "
"The driver was very good."
"An easily accessible VAT receipt would help - Expensive compared to other taxi services."
"My taxi was booked for 230pm to collect me from my arriving flight into East Midlands. Your question about ‘how late was your driver’ doesn’t fit the situation as your driver was an hour early!! Your driver rang my number multiple times from 1pm-130pm. I was in the air so unable to take any calls. My flight arrived earlier than scheduled so I rang his number back about 145pm only to be told ‘sorry you’ve no-showed for your flight, so taxi is no longer available’. I advised him the booking was for 230pm so it’s not possible to be a no-show but he confirmed to me that it was for 130pm. I checked my email and it clearly stated 230pm which I told him. He said he was now on another job and I had no booking for 230pm. He then said he would try to fix it and would call me back. Which he did only to say sorry there’s nothing he could do. I told him I would look for another cab to take me home and then he said that he would try to fix it again and kept me on hold for nearly 5mins so I hung up at that point. So no, I’m not happy with your service. What I didn’t realise at the time was the car was prepaid too!! How you can justify taking payment and no-showing yourself makes me wonder how you operate a taxi service in the first instance. Would I like to leave a tip you now ask?? I would like a full refund for the service that was prepaid and not provided. Also can I suggest that you educate drivers when collecting from the airport to physically get out of their cars to check the flight arrivals so they know exactly where their passengers are. "
"Polite and helpful driver."
"All good"
"Driver was a few minutes late apparently due to a traffic jam."
"It was a taxi trip that’s all"
"He arrived on time and offered advice on the best side to be dropped off at the train station, which was really helpful as I’m from out of town. "
"Many thanks"
"Smooth drive.Driver on time and friendly."
"We had to find alternative travel as the driver called and said they would be 25 minutes late. I would like a full refund."
"We had to find alternative travel as the driver called and said they would be 25 minutes late. I would like a full refund."
"I had to cancel due to he bad weather. I tried calling and left a voicemail but no one has got back to me to offer a refund. Please could you issue a refund at your earliest convenience? "
"Brilliant car and very nice driver. Would strongly recommend"
"Very good service"
"Was a nice and perfect ride"
"On time "
"Really good service and would use again "
"Amazing service! So thankful that you could move our booking forward. "
"Excellent service"
"Great "
"The driver was so late I had to drive myself to my destination to avoid missing onward travel and pay for several days of parking."
"Great and friendly driver - we had a wonderful chat along the way. Cash tip given on the night (not requested and at first strongly declined by the driver) Telephone support prior to pick up excellent. I would confidently and happily recommend."
"Really great guy, chatty and friendly."
"Excellent service. Driver went out of his way to help out when an issue arose. Thank you."
"The driver was too fast in the bends which scared the children and had to be reminded to drive slower or smoother. Also he did not drop off the client at a correct address. We had provided exact farm name as it share its post code with neighbouring farm but neighbouring farm has different name. Google maps is fully up to date with a farm name and taxi driver should know not to solely rely on the post code only. If it wasn't for the other taxi driver, the family with two little children would have ended up having to walk on the main road dangerous road with no pavement to the correct farm witch was about 1 mile away. Very disappointing. Sorry, but will not use the service again. "
"37£ for 16miles is an excessive price, also is not acceptable anyway to pay 5£ extra to access to the drop off area at the terminal airport. It should be included in the main service quote. This was not a profesional service at all"
"I called to cancel the booking and you still had taken money out of my account. You also called to check where I was going and the person told me to book on the app, but I had booked. When I asked what app they got annoyed and hung up on me. I will never recommend the service to anyone. £42:50 taken out of my account to ho nowhere when I called in plenty of time to cancel it. "
"I have now tried to cancel two taxis through taxicode.. No answer..and get charged. Nothing to do with John port travel. Will never use taxicode again "
"Amazing!"
"Incredibly quick and easy to book in advance. I also needed to make an amendment to the pick up time, so when I called up I was connected in seconds and the guy on the phone was happy to help. There was no hassle at all. Would recommend."
"Pleasant professional and on time."
"All good well communicated "
"Excellent service"
"Great journey with Talal"
"Attempts to rearrange the time of the return trip were a bit troublesome... Otherwise very good. "
"No specific trouble nor extra service"
"I booked my taxi online 4 days in advance for 8:15am pickup. It cost me £94. I had a crucial meeting in Nottingham. At 8:15 I called as no taxi arrived on time. I was told there had been a technical error and it would be 20 minutes. I then received a number of calls one of which was from the driver asking me if Tori and Ben’s was close to my house. I then had to tell him my address and post code so he could find my house- I asked him if he had my booking and did he have a map or sat nav so he could locate my house. He eventually did - 32 minutes after the specified time which I had booked 4 days prior. It was all blamed on a technical error- we are in the 21st Century folks. That is a very weak excuse. Get yourselves sorted out please. I’m pretty sure you won’t publish this - it would be open and honest if you did."
"Very nice service"
"The driver drives way too fast. It the second time I have the same driver (the last trip was 11 march)and it is the same thing. He was going so fast that it droved past my stop. I was sick al the time in the car."
"Driver was waiting at the appointed time, friendly, good driver. Thank you."
"good"
"The vehicle was of even higher quality than had been offered. Quite a lovely surprise! I'm looking forward to my next trip with John Port."
"Punctual reliable service. Would recommend to anyone. "
"The driver is really nice, help to take the luggage, wait with patient. And thanks for upgrading the car to Mercedes with no extra charge. Love to choose the service next time!"
"Great thanks"
"Good service"
"Nothing wrong with service - meet and greet was not required and no requirement to pick up in terminal. Made contact to request earlier pick-up as meeting finished early - the request was well received and the car arrived earlier than had been booked. Overall, very good service."
"Driver arrived and gave us a courtesy call just as we were making our way towards the exit, so we walked straight out of the party into the cab and then had a very smooth journey home. Thank you. "
"Driver never showed up"
"Driver never showed up"
"Great service. Really engaging driver!"
"Driver arrived at time specified to pick us up from wedding. No issues."
"Driver didn’t turn up. We waited until 2 am but still no taxi. We decided enough was enough and hired a taxi from the company on site at the airport. Really disappointed and very fed up, particularly at the time as cold and very tired. I have complained to your company speaking last Monday (01/07/2019) to Abdul who agreed it was your fault and is sorting out a refund, You might like to consider compensation as well. "
"Perfect "
"Excellent service! Highly recommended "
"On time and very chatty. Lovely drive "
"Grey"
"Had email to confirm booking. First person rang to say car was booked at 2100. Driver then rang few hours later to tell me I hadn't paid enough. Suggested to driver to deal with the issue promptly. Think he was pulling a fast one. (me1-0 driver) "
"It was not clear where exactly we would be picked up or that the driver would send a text. "
"Thanks "
"Great service. Easy booking. Car arrived on time. Nice driver."
"Very good service"
"Friendly driver was on time with very nice car. I CAN RECOMMEND THEM"
"Great service "
"We were very happy with the driver and journey once we set off, but there are two issues to flag. First, that our train was delayed so I e-mailed to say we would be 15-20 minutes late. That message was not passed on to the driver, and we therefore had to pay an additional £5 for waiting time. Secondly, he was waiting at the wrong station and we then had to wait for him. I booked online and there was only one 'Derby' option so I do not understand what went wrong. "
"Excellent service punctual and polite would recommend to anyone"
"Excellent service with a friendly driver."
"Arrived nice and early thank you"
"Fantastic service. Good pick up instructions, great customer service.....follow up call to ensure we had everything we needed. Would definitely book again."
"Taxi didn’t turn up. Still haven’t got money back."
"Very good but the taxi was a bit late."
"The taxi was slightly late as a result of an accident but the communication was excellent. The driver was friendly and the journey was pleasant and comfortable. I would definitely use this firm again."
"Very good service, on time, all alright."
"The driver was very friendly."
"very nice car with a friendly driver, big thumbs up for taxicode!"
"Great service. Will definitely use again when I'm up that way. :-) "
"No delays, the dispatch and the driver were friendly, I will recommend this service to everyone"
"Very impressive and punctual"
"I specifically ordered an 8 seater minibus to accommodate 5 passengers, a wedding dress, 3 bridesmaids dresses, mother of the bride outfit and accessories plus overnight luggage for all passengers. However, we were provided with a vehicle to fit 5 passengers meaning the dresses and luggage were squashed into the car. I was advised by the driver that we hadn't been given an 8 seater as I had put 5 passengers on the booking form. However, I had advised when booking that the above luggage etc was being brought, hence the reason for booking an 8 seater. This caused unnecessary stress on the wedding day as the dresses had to be decreased on our arrival at the venue before photos could be taken"
"Excellent Service, thank you."
"Excellent Service, thank you."
"Very good service!"
"Driver was on time, very friendly and professional, would use again. "
"The driver was very good."
"An easily accessible VAT receipt would help - Expensive compared to other taxi services."
"My taxi was booked for 230pm to collect me from my arriving flight into East Midlands. Your question about ‘how late was your driver’ doesn’t fit the situation as your driver was an hour early!! Your driver rang my number multiple times from 1pm-130pm. I was in the air so unable to take any calls. My flight arrived earlier than scheduled so I rang his number back about 145pm only to be told ‘sorry you’ve no-showed for your flight, so taxi is no longer available’. I advised him the booking was for 230pm so it’s not possible to be a no-show but he confirmed to me that it was for 130pm. I checked my email and it clearly stated 230pm which I told him. He said he was now on another job and I had no booking for 230pm. He then said he would try to fix it and would call me back. Which he did only to say sorry there’s nothing he could do. I told him I would look for another cab to take me home and then he said that he would try to fix it again and kept me on hold for nearly 5mins so I hung up at that point. So no, I’m not happy with your service. What I didn’t realise at the time was the car was prepaid too!! How you can justify taking payment and no-showing yourself makes me wonder how you operate a taxi service in the first instance. Would I like to leave a tip you now ask?? I would like a full refund for the service that was prepaid and not provided. Also can I suggest that you educate drivers when collecting from the airport to physically get out of their cars to check the flight arrivals so they know exactly where their passengers are. "
"Polite and helpful driver."
"All good"
"Driver was a few minutes late apparently due to a traffic jam."
"It was a taxi trip that’s all"
"He arrived on time and offered advice on the best side to be dropped off at the train station, which was really helpful as I’m from out of town. "
"Many thanks"
"Smooth drive.Driver on time and friendly."
"We had to find alternative travel as the driver called and said they would be 25 minutes late. I would like a full refund."
"We had to find alternative travel as the driver called and said they would be 25 minutes late. I would like a full refund."
"I had to cancel due to he bad weather. I tried calling and left a voicemail but no one has got back to me to offer a refund. Please could you issue a refund at your earliest convenience? "
"Brilliant car and very nice driver. Would strongly recommend"
"Very good service"
"Was a nice and perfect ride"
"On time "
"Really good service and would use again "
"Amazing service! So thankful that you could move our booking forward. "
"Excellent service"
"Great "
"The driver was so late I had to drive myself to my destination to avoid missing onward travel and pay for several days of parking."
"Great and friendly driver - we had a wonderful chat along the way. Cash tip given on the night (not requested and at first strongly declined by the driver) Telephone support prior to pick up excellent. I would confidently and happily recommend."
"Really great guy, chatty and friendly."
"Excellent service. Driver went out of his way to help out when an issue arose. Thank you."
"The driver was too fast in the bends which scared the children and had to be reminded to drive slower or smoother. Also he did not drop off the client at a correct address. We had provided exact farm name as it share its post code with neighbouring farm but neighbouring farm has different name. Google maps is fully up to date with a farm name and taxi driver should know not to solely rely on the post code only. If it wasn't for the other taxi driver, the family with two little children would have ended up having to walk on the main road dangerous road with no pavement to the correct farm witch was about 1 mile away. Very disappointing. Sorry, but will not use the service again. "
"37£ for 16miles is an excessive price, also is not acceptable anyway to pay 5£ extra to access to the drop off area at the terminal airport. It should be included in the main service quote. This was not a profesional service at all"
"I called to cancel the booking and you still had taken money out of my account. You also called to check where I was going and the person told me to book on the app, but I had booked. When I asked what app they got annoyed and hung up on me. I will never recommend the service to anyone. £42:50 taken out of my account to ho nowhere when I called in plenty of time to cancel it. "
"I have now tried to cancel two taxis through taxicode.. No answer..and get charged. Nothing to do with John port travel. Will never use taxicode again "
"Amazing!"
"Incredibly quick and easy to book in advance. I also needed to make an amendment to the pick up time, so when I called up I was connected in seconds and the guy on the phone was happy to help. There was no hassle at all. Would recommend."
"Pleasant professional and on time."
"All good well communicated "
"Excellent service"
"Great journey with Talal"
"Attempts to rearrange the time of the return trip were a bit troublesome... Otherwise very good. "
"No specific trouble nor extra service"
"I booked my taxi online 4 days in advance for 8:15am pickup. It cost me £94. I had a crucial meeting in Nottingham. At 8:15 I called as no taxi arrived on time. I was told there had been a technical error and it would be 20 minutes. I then received a number of calls one of which was from the driver asking me if Tori and Ben’s was close to my house. I then had to tell him my address and post code so he could find my house- I asked him if he had my booking and did he have a map or sat nav so he could locate my house. He eventually did - 32 minutes after the specified time which I had booked 4 days prior. It was all blamed on a technical error- we are in the 21st Century folks. That is a very weak excuse. Get yourselves sorted out please. I’m pretty sure you won’t publish this - it would be open and honest if you did."
"Very nice service"
"The driver drives way too fast. It the second time I have the same driver (the last trip was 11 march)and it is the same thing. He was going so fast that it droved past my stop. I was sick al the time in the car."
"Driver was waiting at the appointed time, friendly, good driver. Thank you."
"good"
"The vehicle was of even higher quality than had been offered. Quite a lovely surprise! I'm looking forward to my next trip with John Port."
"Punctual reliable service. Would recommend to anyone. "
"The driver is really nice, help to take the luggage, wait with patient. And thanks for upgrading the car to Mercedes with no extra charge. Love to choose the service next time!"
"Great thanks"
"Good service"
"Nothing wrong with service - meet and greet was not required and no requirement to pick up in terminal. Made contact to request earlier pick-up as meeting finished early - the request was well received and the car arrived earlier than had been booked. Overall, very good service."
"Driver arrived and gave us a courtesy call just as we were making our way towards the exit, so we walked straight out of the party into the cab and then had a very smooth journey home. Thank you. "
"Driver never showed up"
"Driver never showed up"
"Great service. Really engaging driver!"
"Driver arrived at time specified to pick us up from wedding. No issues."
"Driver didn’t turn up. We waited until 2 am but still no taxi. We decided enough was enough and hired a taxi from the company on site at the airport. Really disappointed and very fed up, particularly at the time as cold and very tired. I have complained to your company speaking last Monday (01/07/2019) to Abdul who agreed it was your fault and is sorting out a refund, You might like to consider compensation as well. "
"Perfect "
"Excellent service! Highly recommended "
"On time and very chatty. Lovely drive "
"Grey"
"Had email to confirm booking. First person rang to say car was booked at 2100. Driver then rang few hours later to tell me I hadn't paid enough. Suggested to driver to deal with the issue promptly. Think he was pulling a fast one. (me1-0 driver) "
"It was not clear where exactly we would be picked up or that the driver would send a text. "
"Thanks "
"Great service. Easy booking. Car arrived on time. Nice driver."
"Very good service"
"Friendly driver was on time with very nice car. I CAN RECOMMEND THEM"
"Great service "
"We were very happy with the driver and journey once we set off, but there are two issues to flag. First, that our train was delayed so I e-mailed to say we would be 15-20 minutes late. That message was not passed on to the driver, and we therefore had to pay an additional £5 for waiting time. Secondly, he was waiting at the wrong station and we then had to wait for him. I booked online and there was only one 'Derby' option so I do not understand what went wrong. "
"Excellent service punctual and polite would recommend to anyone"
"Excellent service with a friendly driver."
"Arrived nice and early thank you"
"Fantastic service. Good pick up instructions, great customer service.....follow up call to ensure we had everything we needed. Would definitely book again."
"Taxi didn’t turn up. Still haven’t got money back."
"Very good but the taxi was a bit late."
"The taxi was slightly late as a result of an accident but the communication was excellent. The driver was friendly and the journey was pleasant and comfortable. I would definitely use this firm again."
"Very good service, on time, all alright."
"The driver was very friendly."
"very nice car with a friendly driver, big thumbs up for taxicode!"
"Great service. Will definitely use again when I'm up that way. :-) "
"No delays, the dispatch and the driver were friendly, I will recommend this service to everyone"
"Very impressive and punctual"
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